Last update on February 1, 2019
Confidentiality has a high priority for us.
X10Coin does everything possible to protect the personal data of the Users.
During the provision of access to the Website and its Tools, we find it necessary to collect and store certain Personal data.
What type of personal data do we collect?
When you create an account on the Website, we collect the following types of data:
Data that you provide to us online, in the request or another type of form, during the discussion that we have with you or your representatives, for example, your name, address, date of birth, investing or trading experience, understanding the risk, as well as any other information about your personal investment goals or tasks. It can also be the information about your operations or transactions with us or through us, the balance of your account, trading activity, and the history of your account.
Impersonal identification information
When interacting with our Website, we may collect impersonal identification information about the users.
This information may include the title of the browser, the type of computer and technical information about the Users, communications equipment with our Website, such as operating system as well as other similar information.
How we use collected information
X10Coin collects and uses personal data of Users with the following purpose:
The e-mail address, which is provided by the users for the account registration, will only be used for the mailing of information and updates regarding their account in the X10Coin service.
It can also be used for the answer to their requests and/or other requests and questions.
If the User decides to sign up for our newsletter, he will be receiving the electronic letters that include the news of the company, the updates, the information about the product or service and etc. If at any time, the User decides to unsubscribe from the newsletter subscription, he may do it at any time by going to the “Unsubscribe from the newsletter” link, which can be found at the lower bottom of each newsletter, or he can send such request to the technical support of X10Coin.
Personal rights of the European economic area residence under the GDPR (General Data Protection Regulation)
The GDPR Regulation offers the rights to certain individuals (data subjects):
The right of access
The right of correction of the erasing procedure
The right on the object
The right for portability of data
If you wish to use any of these rights, please, send a letter to our technical support group.
How we protect the confidentiality and safety of personal data?
We support reasonable physical, electronic, and procedure measures for the protection of your personal data. We place the information about your personal account in the protected part of our Website, using firewalls, end-to-end encryption and other safety technologies for the protection of our network and the system from external attacks, and this is why we require that you create a unique user’s name and a password for the access of your personal account information via the Internet.
To prevent unauthorized access to your personal data that you provide to us, we use the Secure Sockets Layer (SSL) technology on our servers (make sure that you have a green lock sign in the address line of your browser).
Besides, we use the services of digital certificates to make sure that you are making transactions on our Website, and not on the fake site.
If the EU data is transferred outside of the European Economic Area, we will provide full compliance of the receiving party with the General Data Protection Regulations (GDPR) through the agreement provisions.
Our employees and third-party service providers have access to your personal data only by a “necessary to know” principle. For the protection of your personal data, we have regular internal auditor checks of our business practices and procedures.
How long do we keep your personal data?
Your personal data will be stored as long as you have an account in our service.
If you haven’t used our service within a period of 180 days, we shall delete your data and your account.
In some cases, we may keep hash addresses of your e-mail address, in order to prevent the secondary use of the free trial version of the website.
How can the Users get access for updating their personal data or correction of any error?
You can update your personal data in our service at any time or request for the personal data that we keep of you.
To do so, authorize on our Website, using your username and a password and go to your profile.
We will do everything possible to keep your personal data in exact, full, and current form.
Just so you know, before you request any data to correct any errors, we may ask you to provide us additional information for the identity confirmation purposes.
The data that you send us will be used only for the confirmation of your identity.
If you wish to delete your personal data, send us a request for deletion to our technical support group and we will respond to your request within a 28 day period.
Confidentiality of minors
Our website is not intended for the individuals below 18 years of age and we do not collect personal data from the individuals below 18 years of age.
If we discover that the User, who is below the age of 18, gave us his personal data through this Website, we will take measures to delete such data.
If you think that you might have received personal data from an individual who is below 18 years of age, by accident, please contact us immediately.
What do I need to know about “cookies”?
Our website may use the “cookies” for better interaction with the users. The web browser of the User places cookies on the hard disk for keeping records and sometimes, for tracking information about them.
The User may adjust his web browser to reject the cookies and get warnings about sending cookies.
If the User does that, some parts of the Website may not work correctly.
Links to other websites
Users can find advertisements or other content on our Website, which refers to other websites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties.
We do not control the content or the links, which are displayed on those websites, and we are not responsible for the methods used by those websites, connected to our Website.
Besides, those websites and services, including their content and links, may constantly change.
Those websites and services may have their own privacy policies and customer service policies.
The view or interactions on any other website, including websites that have a link to our Website, are regulated by its own terms and policies.
Data violations may be caused by the employees, third-party organizations or errors of the computer systems. By the law, X10Coin should notify the affected persons within the 72- hour time frame, if their personal data has been violated.
This will allow users to take preventative measures, in order to minimize the impact of data leakage.
The information will be officially notified by the e-mail, on the website, and on the Telegram account.
X10Coin has a right to periodically make changes in its policy. Changes become valid on the date that changed policy is published.
We will notify you through our Website or by e-mail, about any significant changes in the policy.
In case if changes that we make in the policy, are significant or affect the personal data, which we have already collected, in accordance with this policy, you have the right to withdraw your permission to this personal data processing practice.